Business is driven by people and its processes. Organisational performance will struggle when business processes are cumbersome, slow or non-essential, however hard-working or smart the people are. Business Process Re-engineering is the key to transforming how effectively people work.

What appear to be minor changes in processes can have dramatic effects on cash flow, service delivery and customer service. Even the act of documenting business processes alone typically improves organisational efficiency by 10%.

We are experienced advisers in business process engineering, recommending and implementing electronic solutions to gain efficiencies and savings. We have implemented a range of electronic systems and processes including:

• Customer relationship management (CRM)
• Call centre management
• Intranets and extranets
• On line registration
• On line booking and order processing
• Supply chain management
• Financial reporting
• Human resource management

Please contact us should you need advice on any your restructuring and reorganisation plans. We provide a free of charge and confidential analysis of the commercial options open to you and how our advisory service can help you meet your objectives.